Just like printers and photocopiers, fax machines have also become an essential part of your office. And same as printers there occur some common issues with fax machines as well which are disrupting but can be resolved at your own end.

Though fax machines are complicated machines with exquisite sensors and motors yet issues like paper jams, print quality issues, send but cannot receive and such other communication errors are some of the most common issues that are faced by the users. We shall share some troubleshooting tips for such common issues that you can fix at your end and save the money for technician’s visit.

Problem 1. Print quality issue.

Solution.Problems in print can be either too dark or too light a print or that of having lines and splotches on the prints. To resolve the too dark or too light issue you just need to make relevant settings in the density options for print in your fax machine.

For lines and splotches, the reason can be a damaged cartridge which is causing a leak or spill within your machine. This too can be rectified at your end. You need to access the document feeder area, take a strong clean cotton cloth and wipe that area. Also try to carefully clean all the moving parts.

Most important is the scanner slit glass. If the lines appear while scanning and not while printing then the problem lies in the slit glass. For this you need to remove the ADF cover and find a one inch by eleven inch glass. Look for any streaks or lines or anything stuck onto it and try to clean it gently with your finger and then with an alcohol swab.

But if the lines appear while you print the document then you need to access the printer door of the machine. If you find a bunch of dry black powder in case of laser printer fax machines and drips of ink in case of ink jet printer fax machines then you need to replace your ink cartridge and clean the area around.

Problem 2.Multi-feeding.

Solution. Multi-feeding is when the automatic document feeder has a stack of papers and it pulls more than one sheet of paper at a time. This is due to the wear out of a small part in ADF called separation pad. It has a function of separating each paper while it moves out for printing or copying. This means that you need to replace it which can put your fax machine back to work in a good condition. While replacing the separation pad you should try to clean the ADF feed roller as well for putting it to use like new.

Problem 3.Paper jams.

Solution.Paper jam is a common issue faced in printers as well as in fax machines. In small fax machines the target area to check paper jam is the ADF or the printing area whereas the bigger ones alerts you of the area of jam itself. The trick to remove paper jam is to access the respective area and pull the paper in the same direction in which it was supposed to move naturally. If you pull the paper in reverse direction then it may result in wear and tear of small wheels in your machine. Moreover removing the paper forcefully might also result in leaving behind scraps of paper behind and damage small gears in the machine.

Problem 4. Keeps ringing but do not receives faxes.

Solution.This issue arises when your machine does not have an auto receive function switched on. Check your user’s manual and turn it on or reach you operation panel and change the settings to auto receive on.

If you get connection errors on the fax machine then you should check whether it is well connected with the phone line, also check f the line connected has a clear dial tone. If still it shows an error then you must surely contact your manufacturer if the machine is within the warranty period and to the technician if it is not.


Rather than wasting time for the technician to visit and pay him for the visit as well you can easily troubleshoot these common issues at your end.

Hope this would help you a lot in increasing your uptime and productivity and earn more than spend more.

For any further assistance MilkMan Toner Company is always delighted for help you. Do contact us for any queries or details.

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